Shop update January 28 2022

Hi everyone!

It's been a while since I did a hat room update, so wanted to hop on as I have the morning to myself...finally!

I have been so busy since reopening in March 2021.  The rescheduled weddings plus the already scheduled 2021 weddings made me double busy and I have had so much fun playing "big girl dress up" as I call it.  I really do have the best job in the world, and I want to thank everyone of you that have helped me whether it be friends and family or all the lovely clients that chose my small business over the big name stores...THANK YOU!

Starting April 1st, there will be a small hire price increase on all pieces by £5-10 depending on the piece.  This still keeps even my biggest, fanciest pieces at £50 or under with most being £25-30 for a weeks hire. 

Also, I try to be fair and flexible on payment, and I don't want to have to chase down payment, so here are a couple of changes which aren't too dissimilar from other shops.

Deposit: Once you decide you will be hiring, deposit is due before you leave the hat shop - you can BACS while you are at your appointment, Paypay using the app and QR code I can provide, or cash which is always welcomed.  If not paid at the time of your appointment, your booking will not be confirmed and the piece could potentially be hired out by the time you pay. 

Full payment: This is due at the time of collection in cash or if you are transferring the payment then I must have received it before you collect (even if its just that morning).  Your deposit will be refunded to you within 48 hours of returned piece via BACS.  I have on occasion left the deposit in cash in the porch and when the hat was returned the refund was not taken.  This means I am then chasing clients down to get it returned.  I've been asked to drive it places, post it, etc etc.  If a cash deposit is requested and not taken, it will be donated to a local charity.

Thank you so much for your understanding of these few changes.

Lots of love

Joanne x