T&C's and how it works – Hat Borrower
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T&C's and how it works

PAYMENT

Once you have chosen the piece for your event, half of the hire fee will be due.  The reservation will not be confirmed until the non-refundable deposit is received (deposit is half of the cost).  The 2nd half is due upon collection of the piece.  

Example:

  • Hat that is £40 is chosen.
  • £20 is due at that time (cash, bacs, paypal).  
  • £20 is due at the time the hat is collected.

TERMS, CONDITIONS & POLITE REQUESTS

  • If you are hiring and taking the piece with you on the day, full payment is due before the piece leaves the premises.
  • Hiring for a future date, payment is due as stated above (half on the hire date, half on the collection date).  Final payment is due before the hat leaves the premises.  
  • If I have organised a porch collection (where you collect at your leisure on an agreed upon day), final payment must be received via bacs or Paypal before you collect.  
  • Unfortunately, I can no longer allow payment later in the day/once you get home.  
  • If you hire more than once piece, there is no discount for hiring a 2nd item. 
  • Please don't negotiate prices.  I am a small business and offer fair prices for amazing quality pieces.   
  • There's no reduced price for only hiring for a day vs 4 days or the full week.  My terms allow for a weeks hire, if you return the hire early, I will of course accept it back but there is no return of partial payment.

COLLECTION & DELIVERY

If we are not able to coordinate a collection time, I offer a porch collection and return option.  I can leave the hat box ready for collection on the day we agree upon, however payment must have reached me ahead of collection.  Same with returning, you can leave it in the porch.

I now offer delivery which is £5 within 10 miles of Dursley.  You can then post it back at your cost, or arrange a collection if needed (for the same as a delivery fee).  And of course, you can always bring it back physically.

For those clients that are unable to commit to an appointment or want to check out the hat room before visiting, I can offer a virtual appointment. 

For £5, I can offer one of the following:

  • A half an hour live video chat via Whatsapp and I can show you specific items. 
  • I can send extra photographs via Whatsapp or FB messenger (which can compare colours, sizes etc), or whatever it is that may help you decide on that special headpiece.  I have a new Whatsapp button on my Facebook page to help direct you or text/call 07860150778. 
  • There are so many new pieces to add to the website - hats, fascinators & bags too!  If you don't see what you're looking for on my website, please just ask, as I may very well have the colour or style you're after waiting to be uploaded.

Thank you so much for supporting my small business.